How do we work?

After an initial discussion usually with the owner or business manager we prepare an agenda and time-line that usually includes:

• Assessment of you existing operation
• Review of integration of the phone into your business
• Review of sales/marketing support
• Assessment of your own numbers
• Listen to live calls for as long as necessary
• Assessment of other areas that impact results as needed

What next?

We rovide a recommendation of how best we feel that we can help your business achieve its goals and objectives and this could include:

• Coaching and/or training
• Review of systems by a colleague
• Re-review of workflow strategies
• Management Review
• Recommendation of CRM or other database product

Do you work with direct mail?

We do not create direct mail but work hand in hand with specialists who do and we will ensure that the power of the telephone is captured and covered both in the creative an in the response or follow up requirements.

Do you help us hire?

We can work with you to identify the right candidate by first creating a job description and job need with expectations. This position can be phone associate, supervisor or manager.

Do you make phone calls for us?

We do not, at the moment, make calls for our clients. We might work closely with them to test a project or test an adaptation which could include making calls with them. We stay current by having a hands on approach to our work.

How much does it cost to work with The Total Telephone Effectiveness Company?

We pride ourselves on our flexibility and that we are Small Business Champions. Once we have had the initial dialogue we will put together a project fee that is based on either hourly, daily or on a project basis.

Generally the Assessment that we do carries one type of fee and ongoing work is provided on an agreed basis.

Do you sell telephones?

We do not as a matter of business sell hardware. We can offer and do recommend headsets. We work with colleagues who are experts in the hardware and and latest technology available. We will have a hands on relationship with our clients and these vendors.

Do you work in my particular industry?

Kathy has 30 years of experience in the international and US arena and believes she has touched most industries. The colleagues we work with bring more to the table and combined they can offer a solutions.

The focus for us is the Telephone and our client’s goals and objectives and we can always find that connection in our experience.

INDUSTRY EXPERIENCE

Do you work in all environments, i.e. B to B, B to C, C to B?

Yes. Our depth of experience has been B2B both inbound and outbound, but we have touched the other business arenas many times.

If you have a question that is not listed here please call us NOW on (727) 421-8818 and we’ll be more than happy to answer it!