(Click the Titles for more information)

Telemarketing and Cold Calling
(it can be fun and effective)

Customer Service (understanding, really understanding)

Help Desk Coaching (the untapped skill)

Data Base Marketing/ Management

Scripting and Call Guides (creating the passion)

Inbound and Outbound Calls (maximize and minimize)

Inside and Outside Sales Integration (creating a true sales team)

Operating Budget Development (finding pay back for everyone)

Call Testing to Determine Effectiveness
(getting it right, the fourth time)

Lead Generation, Appointment Making

Forecasting Call Activity, Schedule Setting (operations and logistics)

Expert Selling Techniques and Tips
(it only takes one good idea....)

Handling Leads, Calls, Call Backs and Follow Up Notes (the phone process that performs)

Recruitment Techniques, New Hire and Training Programs (finding and keeping the telephone player)

Effective Voice Mail
(a non-frustrating communications vehicle)

Switchboard/Receptionist (the voice of your business)

"Listen Twice as much as you speak"

We provide telephone coaching and telephone training so that you cn improve your telephone skills and results by telephone. We work with inside telephone sales and inside sales coaching as well. We service Clearwater, Pinellas Park, Largo, Tampa, Palm Harbor, Tarpon Springs and the Tampa Bay area.

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