This is an area that the Total Telephone Effectiveness Company has a good deal of experience working in and this is a part of your business that our experience tells us is generally manned by un-trained 'helpers' and this, alone, causes the frustration that both parties endure.

Setting and communicating expectations goes a long way towards efficient, effective Help Desk experience. Couple this with training and you have a winning combination that will impact your business.

The two main help desk arenas are in-house and support for customers. There is sufficient hardware out there to manage the operation, but you cannot forget that the help desk is a people business and how they are developed is important to the success of the unit.

www.thetelephonenanny.com