Switchboard/Receptionist

I am advocate that these two people can be your best friend or your worst enemy, if not treated with the respect they deserve. These people often know more than they are given credit for and can be an ali for you moving forward.

The theme of The Total Telephone Effectiveness Company is plan. You need to do the same with this part of the call. You will encounter one or the other (or both!) and you should expect it and work within their own guidelines.

Of Course, look at the other side of the business; you can talk to Kathy about coaching and working with both of these individuals in your company to ensure that this person, who represents your business, is effective when they answer the telephone and direct calls. This is the first opportunity that you have to talk to prospects to win their business and also hear from customers. www.thetelephonenanny.com.