Training or Development is conducted once an assessment has taken place. The
assessment can be done at no initial fee or is part of the research for the
project. 

All Training is a mix of interactive learning, role plays and sometimes live
situations. A workbook or training manual is provided again depending on the
scope of the project.

Consulting with you to mix the telephone into your Sales and Marketing,
utilizing your own business plan is an option that you do have.  Building an
inside sales team to make calls or to better handle incoming calls to convert
them to business opportunities is often an on-going process and requires a more
detailed approach then skill-building.  This is an process that is talked
through separately and a scope of activities and time-frame is agreed. 

Basic Communication Skills

• Speaking Clearly and Concisel
• Listening Skills
• The Right Question at the Right Time
• Know who you are talking to

Basic Sales Skills

• To include Communication Skills
• Establishing the Need with Questions
• Creating Benefit Statements that Work
• Handling Road Blocks
• The top 6 Barriers you’ll have to plan for all the time
• The Call Guide for you
• The Close and the REAL close

Integrating Sales and Marketing

• Review of Marketing Methods and Objectives
• Voice Mail or not
• Sales by the numbers or by results
• Lead Generation and Lists

Front Line Effectiveness

• The Company Branding
• Communication Skills
• The Passion of Front Line
• Out of Hours Message and Process

Customer Service

• Basic Communication Skills
• The Customers Needs – what are they REALLY
• The follow up
• The promise and delivering on that promise
• Empower yourself
• Customer Experiences do happen

Phone Coaching

• Review of your own barriers and objectives
• Your work environment
• Communication Skills Re-visited
• Call Guide
• Role Play and Live Phone Activity
• Measurement that motivates