When we worked with Kathy she got involved in our strategy for
our direct marketing and handled the telephone activity with
commitment and managed to continually surpass our expectations.
She sure knows how to make the telephone sing!
Ellen Rocco, Publisher


Kathy has worked with me in my capacity as director of IBM’s EMEA
operations for several years …her ability to focus on the job at hand was
second to none …Kathy is able to set up an inside sales function from
scratch or to grow/support an already established team …just do what
she says and the revenue will grow.
Trevor Lott, Director of Marketing EMEA (retired)
(Distribution and Multi Media)


We called on Kathy to put in an in-house B2B telemarketing team
to support our Inside Sales function …Kathy became an integral
part of our total sales effort, her knowledge contributed to many
phases of our activities.<
Ron Klein, Midcom Data Technologies (Distribution)


Kathy has forgotten more than you’ll ever know about making the
telephone work for your business!
Paul LeMage, LeMage Partnership (Home Improvement)


Kathy’s comprehensive experience is second to none. ….she has
ensured that her clients win all the time!
Judy Bell, International Telecommunications Consultant


I track my numbers very carefully and when I noticed that my
closing percentage was dropping I called Kathy. With only a
couple of hours of her time my sales have increased 24%.
Her simple straight forward advice was just what I needed.
I will continue to use her.
Bill Askins, Nichols Insurance


Our company worked with Kathy. We requested she conduct
training in our office – after implementing her procedures, our
client base increased by 30% and profit up by 20% …. Kathy
increased our business.
Carley Francis, Advantage Closers (notary signing agency)


As the largest franchise for wireless products we realized that many
of our customers called us before they came into the center. We
turned to the expert ….Kathy customized a program for our situation.
She is very thorough and does a great job!
Dominic Hesano, Wirelesstoyz (Retail – C to B)

Since we have several people that work our reception desk
at any given time, we had a real need for a formal plan to
develop consistency and improve the overall quality of how
our incoming calls were being handled. Kathy’s Frontline
Effectiveness training proved to be exactly what we needed.
She took the time to observe and monitor … a marked
improvement in the way our incoming calls are handled.
hanks Kathy!!
Darren Evans, ChappellRoberts (Advertising, Marketing and Branding)